
North Lakes Hotel and Spa: Penrith 4-Star Spa Hotel Guide
If you’re planning a stay in the Lake District, you’ve probably stumbled across North Lakes Hotel and Spa while comparing options. The 4-star property in Penrith has been making headlines lately — a £760,000 bedroom refresh, a regional tourism award, and an ownership structure that traces back through UK company records. This guide cuts through the marketing language and delivers what you actually need to know before booking.
Star Rating: 4-star · Location: Penrith, off M6 · Key Facility: Indoor swimming pool · Recent Investment: £760k guest room renovation · Affiliations: Lake District Hotels Association
Quick snapshot
- 4-star property in Penrith, Cumbria (North Lakes Official)
- £760k renovation of 22 guest bedrooms (Penrith Town News)
- Total refurbishment worth £3m (Boutique Hotelier)
- Exact total room count across the property
- Current ownership confirmation via direct company filings
- Full list of Thwaites properties confirming inclusion
- NORTH LAKES LIMITED incorporated: 22 December 2017 (Companies House GOV.UK)
- Conference spaces modernised: 2024 (Penrith Town News)
- Awarded Cumbria’s Large Hotel of the Year: 2024 (UKinbound)
- Further public area upgrades reportedly planned (Boutique Hotelier)
- New open-fire restaurant now operational (Boutique Hotelier)
- Hartside meeting room refurbished during bedroom works (Penrith Town News)
Five facts about the North Lakes Hotel and Spa anchor everything that follows — from its Lake District location to its financial footprint in the regional hospitality market.
| Field | Value |
|---|---|
| Official Website | www.northlakeshotel.co.uk |
| Star Rating | 4-star |
| Location | Penrith, Cumbria |
| Renovation Spend | £760k on guest rooms |
| Total Refurbishment | £3m across property |
| Facilities | Spa, pool, bar, restaurant |
| Award | Cumbria’s Large Hotel of the Year (2024) |
| Company Number | 11124271 (NORTH LAKES LIMITED) |
Who Owns North Lakes Hotel and Spa?
The hotel is operated under the Daniel Thwaites group, a regional hospitality company based in Lancashire. Media coverage from local news sources consistently refers to the property as part of the Thwaites portfolio (Penrith Town News). The company was crowned Large Hotel of the Year at the Cumbria Tourism Awards 2024, with the award citation noting excellence in hospitality and outstanding guest experiences (UKinbound).
On the official Companies House register, NORTH LAKES LIMITED appears as an active company incorporated on 22 December 2017 under company number 11124271 (Companies House GOV.UK). Its registered office is listed at Bridlington Caravan Centre, Bessingby Way, Bridlington, YO16 4SJ. The SIC code registered is 55300 — recreational vehicle parks, trailer parks and camping grounds.
A separate entity, NORTH LAKES LODGES LIMITED (company number 10046599), has Mr Harry Daniel Ward listed as person with significant control, owning 75% or more of voting rights (Companies House GOV.UK). The precise relationship between these entities and the hotel operation itself requires further official documentation to clarify definitively.
Who is Alex Langsam?
Alex Langsam does not appear in verified research materials for this property. The name does not surface in any confirmed ownership filings, renovation coverage, or award announcements reviewed for this article.
How Many Rooms Does the North Lakes Hotel and Spa Have?
The exact total room count across the property is not disclosed in verified public sources reviewed for this article. What is confirmed: the recent six-week renovation programme remodelled 22 guest bedrooms specifically (Penrith Town News), with work including remodelled room layouts, new furnishings, and upgraded bathrooms. The Cumbria Herald corroborates that twenty-two bedrooms were remodelled during the £760,000 programme (Cumbria Herald).
The hotel rounds off a broader £3m refurbishment with a new open-fire restaurant, according to industry publication Boutique Hotelier (Boutique Hotelier). Conference spaces were modernised in 2024, including the Hartside meeting room (Penrith Town News).
The implication: 22 bedrooms represents a meaningful portion of the inventory, but the total room count — essential for comparing scale against competing Lake District properties — remains undisclosed by the property.
Is Breakfast Included at North Lakes Hotel?
Breakfast inclusion is not uniformly confirmed across verified sources. The official website describes dining facilities including Rosedette restaurant, but specific breakfast packages are not detailed in reviewed materials. Dining venues close on Christmas Day and New Year’s Eve per Hotels.com listings (Hotels.com), though this relates to closure rather than inclusion policy.
What is the difference between free breakfast and complimentary breakfast?
These terms are often used interchangeably by guests but carry distinct meanings. “Complimentary” technically means provided as a courtesy — the hotel is choosing to give it — while “free” may imply a bundled cost or promotional offer. Neither term appears explicitly in verified materials for North Lakes Hotel specifically, so guests should check booking confirmation or contact the property directly.
Is There a Bar at North Lakes Hotel?
Yes. The hotel features bar and lounge facilities on site. The property includes multiple dining and drinking areas, with the Rosedette restaurant and supporting bar services operating as the primary venues. The location just off the M6 at junction 40 in Penrith (Penrith Town News) makes it accessible for both leisure guests and business travellers seeking drinks after a day in the Lake District.
Review platforms document mixed sentiment around service consistency — one TripAdvisor reviewer noted the property “will be lovely when the refurbishment is finished” (TripAdvisor Ireland), while another titled their review “Needs new management” (TripAdvisor UK). TripAdvisor hosts approximately 1,886 to 1,894 traveller reviews and 796 to 805 photos across listings.
What is the Dress Code for North Lakes Hotel and Spa?
Specific dress code requirements are not prominently published on the official website or review platforms in materials reviewed. General guidance for UK hotels of this tier suggests smart casual is standard for evening dining in the restaurant, with more relaxed attire acceptable in the bar areas during daytime hours.
Can I wear jeans to afternoon tea?
Afternoon tea dress codes at UK hotels typically lean smart casual. Jeans are generally acceptable at many properties unless a specific event or fine dining experience specifies otherwise. Guests uncertain about specific requirements should contact the hotel directly, as dress code enforcement varies by staff and occasion.
The hotel won Cumbria’s Large Hotel of the Year in 2024 — a notable achievement given the mixed sentiment on review platforms. The gap between regional industry recognition and guest experience ratings suggests renovations are still bedding in.
The specifications below summarise verified property details from government and hospitality industry records.
| Specification | Details |
|---|---|
| Star Rating | 4-star |
| Location | Penrith, Eden District, Lake District, Cumbria, England |
| Motorway Access | Just off M6 at junction 40 |
| Total Refurbishment Value | £3m |
| Bedroom Renovation | £760k for 22 rooms |
| Renovation Duration | Six weeks |
| Key Venue | Rosedette restaurant with open fire |
| Meeting Spaces | Hartside room and conference areas modernised 2024 |
| Company Number | 11124271 (NORTH LAKES LIMITED) |
| Award | Cumbria’s Large Hotel of the Year 2024 |
| Company Incorporation | 22 December 2017 |
| Last Rating (Hotels.com) | 13 March 2025 |
Upsides
- £3m refurbishment completed across guest rooms, conference spaces, and restaurant
- Won regional Large Hotel of the Year award in 2024
- Convenient M6 junction 40 location for Lake District access
- Indoor pool, full-service spa, and gym on site
- Active investment in facilities with visible improvements
- Daniel Thwaites group backing provides operational stability
Downsides
- Exact total room count remains undisclosed
- Conflicting review sentiment on management quality
- Ownership structure ties to dormant-registered companies requiring further clarification
- Breakfast inclusion policy not clearly published
- General manager position attribution inconsistent across sources
What We Know vs What We Don’t
Three facts are firmly documented in primary sources: the 4-star rating, the Penrith location, and the £760k bedroom renovation (Penrith Town News). The Cumbria Tourism Award carries official weight. The Companies House records for NORTH LAKES LIMITED and NORTH LAKES LODGES LIMITED are verifiable government data.
What requires further confirmation: the total room inventory, the precise current owner beyond Thwaites group association, and the exact general manager identity. Research confidence is low for several claims in this category.
“This hotel will be lovely when the refurbishment is finished.”
— TripAdvisor guest reviewer (Ireland)
“A lovely room and nice spa and gym facilities!”
— Hotels.com guest reviewer
For travellers weighing this property against nearby Lake District alternatives, the ownership clarity gap matters most if corporate stability influences booking confidence. The renovation evidence is concrete — 22 remodelled rooms, £760,000 spent, a six-week programme — but the narrative about who actually owns and runs the hotel today remains partially obscured behind dormant company registrations and group affiliations.
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Travelers drawn to Penrith’s serene spa vibes will appreciate the luxurious facilities at Marian Resort and Spa in scenic North Wales.
Frequently asked questions
What facilities does North Lakes Hotel and Spa offer?
The property features an indoor swimming pool, whirlpool, full-service spa, gym, Rosedette restaurant, bar and lounge areas, and conference facilities including the Hartside meeting room. The hotel was awarded Large Hotel of the Year at Cumbria Tourism Awards 2024.
Where is North Lakes Hotel and Spa located?
The hotel sits just off the M6 motorway at junction 40 in Penrith, Cumbria, within the Eden District of the Lake District region. Penrith Castle is a short walk from the property.
What do guest reviews say about North Lakes Hotel and Spa?
Review platforms show mixed sentiment. Positive reviews praise the renovated rooms, spa, and gym facilities. Critical reviews focus on service consistency and management quality. The hotel held approximately 1,886 to 1,894 reviews across TripAdvisor listings, with ratings last updated in early 2025.
Does North Lakes Hotel and Spa have a gym?
Yes. Hotels.com listings from March 2025 specifically reference spa and gym facilities as positive guest experience highlights.
What restaurants are at North Lakes Hotel and Spa?
The primary dining venue is Rosedette, which recently completed a refurbishment and now features an open-fire element as part of the £3m overall property upgrade. Dining venues close on Christmas Day and New Year’s Eve.
Are spa days available at North Lakes Hotel and Spa?
The property operates a full-service spa on site. Specific spa day packages, pricing, and availability should be confirmed directly with the hotel, as these details vary seasonally.
Who is the general manager of the North Lakes Hotel?
José Gomez was named in a Cumbria Herald article covering the £760,000 bedroom renovation (Cumbria Herald), though the current general manager assignment is not consistently verified across all sources reviewed for this article.